Thank you for visiting Thaiboomi. We respect your privacy and are committed to protecting your personal information. This privacy policy outlines how we collect, use, disclose, and safeguard your data when you interact with our website and services.
1. Information We Collect
We may collect the following information when you visit our website, place an order, or contact us:
• Full name
• Contact number
• Email address
• Shipping and billing address
• Order details
• Payment information (handled securely via third-party gateways)
• Any information provided during customer support interactions (e.g., unboxing videos or complaint messages)
2. How We Use Your Information
Your information is used for the following purposes:
• To process and fulfill your orders
• To communicate order updates and resolve queries
• To verify claims regarding returns, refunds, and damaged/missing products
• To improve our services and customer support
• To comply with legal obligations and prevent fraud
3. Unboxing Video Requirement
In line with our Return & Refund Policy, customers must provide an unboxing video for:
• Reporting damaged or defective items
• Claiming missing products
• Requesting refunds or exchanges
These videos are strictly used for validation purposes and are kept confidential.
4. Data Retention
We retain your personal information for as long as necessary to fulfill the purpose it was collected for, including legal, accounting, or reporting requirements.
5. Data Sharing and Disclosure
We do not sell or trade your personal data. Your data may be shared with:
• Courier partners to deliver your order
• Payment gateways to process your payment
• Legal authorities, if required, to comply with applicable laws
6. Security Measures
We use appropriate security measures (technical and organizational) to protect your information from unauthorized access, loss, or misuse.
7. Your Rights
You may contact us to:
• Request access or correction of your personal data
• Withdraw consent (where applicable)
• Raise concerns about how your data is used
8. Cookies and Tracking
Our website may use cookies or similar technologies to enhance user experience and analyze website performance. You can control cookie settings through your browser.
9. Third-Party Links
Thaiboomi may contain links to third-party websites. We are not responsible for the privacy practices of such sites. Please read their privacy policies before providing personal data.
10. Policy Updates
We reserve the right to update or modify this Privacy Policy at any time. Updates will be posted on this page with a revised “Effective Date.”
11. Contact Us
For questions regarding this privacy policy or your data:
Thaiboomi Customer Service
Phone: +9445548346
Email: [email protected]
