Welcome to Thaiboomi. By accessing or using our website (www.thaiboomi.in) and placing an order, you agree to be bound by the following terms and conditions. Please read them carefully before using our services.
1. General
These terms apply to all users of the site and any transactions made through Thaiboomi. If you do not agree to these terms, please refrain from using our services.
2. Eligibility
You must be at least 18 years old to use our website and place an order. By using the website, you represent that you meet this requirement.
3. Product Information
• We make every effort to display product descriptions, images, and specifications accurately.
• However, actual products may slightly differ in color or design due to lighting and monitor settings.
• Certain products may be custom-printed or available only on demand.
4. Orders and Payments
• Orders are confirmed only upon successful payment.
• Payments are processed through secure third-party gateways.
• We reserve the right to cancel or refuse any order at our discretion.
5. Shipping and Delivery
• Standard delivery time is 7+ days from the date of order.
• Delays may occur due to courier issues or high-demand periods.
• You are encouraged to track your order and contact us if there are no updates within 15 days of dispatch.
6. Return and Refund Policy
Please review our detailed [Return & Refund Policy] (linked separately). Key highlights include:
• Complaint Window: Within 48 hours of delivery.
• Unboxing Video is mandatory for claims of damage or missing items.
• Return Conditions: Product must be unused, undamaged, in original packaging with tags, receipt, and invoice.
• Refunds are processed within 7 days of product receipt and inspection.
• Return Shipping is borne by the customer unless the error is on our part.
7. Custom-Printed Products
• Orders for custom-printed products (e.g., personalized bottles) cannot be canceled.
• Such items are non-returnable and non-refundable.
• In case of courier non-delivery, we will attempt redelivery, but the order will not be canceled.
8. Exchange Policy
• Exchanges due to customer error (e.g., wrong item ordered) are allowed but shipping charges both ways must be paid by the customer.
• Exchanges are subject to product availability and condition.
9. Rejection/Denial of Parcel
If a customer refuses to accept the delivery:
• Double shipping cost (forward + return) will be deducted.
• 10% of product value will be charged as a packing fee.
• Refund (if any) will be processed after these deductions.
10. Intellectual Property
All content on this website, including text, graphics, logos, and product images, is the property of Thaiboomi or its licensors. You may not use, reproduce, or distribute any content without written permission.
11. Limitation of Liability
Thaiboomi is not liable for any indirect, incidental, or consequential damages resulting from the use or inability to use our website or products.
12. User Responsibilities
You agree not to:
• Misuse the website or its content
• Submit false claims or fraudulent complaints
• Violate any applicable laws or third-party rights
13. Privacy
Please refer to our [Privacy Policy] for information on how we collect and use your personal data.
14. Dispute Resolution
In case of disputes, we encourage customers to contact us for resolution. Jurisdiction will be under the laws of India, and any legal disputes will be handled in the courts of [Insert City/State].
15. Changes to Terms
Thaiboomi reserves the right to modify these Terms & Conditions at any time. Updated terms will be posted on this page with the effective date.
